Bolaking Privacy Policy — User Information Protection
This policy clearly explains how bolaking collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Information We Collect from Users
When you use the bolaking platform, we collect several categories of information to ensure the service runs smoothly and securely. This collection happens directly through your registration and automatically through your use of the platform.
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and chosen username. This information is used to verify your identity, process transactions, and contact you regarding account activity.
Payment Information
All transactions on bolaking are processed in Malaysian Ringgit (RM). We do not store bank card numbers directly — payment information is handled through licensed payment gateways such as FPX, which comply with industry security standards. We only retain transaction records (amount, date, method) for account and compliance purposes.
Device & Browser Information
Our platform automatically logs your device type, operating system, browser version, IP address, and language settings. This data is used to optimise your experience on mobile and to detect any suspicious activity.
How We Use the Information We Collect
Bolaking uses collected information solely for legitimate purposes directly related to the platform's operations. We do not use your information for any purpose beyond what is stated here without your prior consent.
- Account Verification & Security: Ensuring that only verified account holders can access the platform and carry out transactions.
- Transaction Processing: Processes deposits and withdrawals in Malaysian Ringgit (MYR) via registered local payment methods.
- Customer Support: Provides accurate and effective assistance when you reach out to our support team.
- Legal Compliance: Meets Malaysian legal requirements relating to financial record-keeping and user verification.
- Platform Improvements: Analyses aggregated usage patterns to improve platform performance, design, and overall user experience.
- Account-Related Communications: Sends you important notifications regarding your account, security, or policy updates.
Cookies, Tracking & Usage Data
The bolaking platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as maintaining your login session and saving your language preferences.
- Performance Cookies: Collects anonymised usage data to help us understand which pages are visited most frequently and where users encounter issues.
- Functional Cookies: Saves your preferences such as text size or display settings to provide a more personalised experience on future visits.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to access certain features on the platform.
Data Storage, Security & Sharing
Data Storage Security
All bolaking user data is stored on servers protected with industry-standard SSL encryption. Access to this data is restricted to staff who need it to carry out their responsibilities, and all personnel are bound by strict confidentiality agreements.
We retain account data for as long as your account remains active. Financial transaction records are kept for the period required under Malaysian law for audit and compliance purposes, even after account closure.
Third-Party Sharing
Bolaking does not sell, rent, or disclose your personal information to third parties for marketing purposes. Information is only shared in the following limited circumstances: (1) with licensed payment service providers that process your MYR transactions; (2) when required by law or a valid court order; (3) to protect the rights, property, or security of the platform and its users. All third-party providers working with us are bound by strict data confidentiality agreements.
User Rights & How to Contact Us
Your Personal Data Rights
As a bolaking user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to correct it through your account settings or by contacting our support team.
- Right to Deletion: You may request the deletion of your account and personal data, subject to any applicable legal record-retention requirements.
- Right to Object: You have the right to object to the processing of your data for certain purposes that are not essential to the operation of our service.
Policy Changes & How to Contact Us
Bolaking reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via platform notifications or your registered email before the changes take effect. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
For any questions about this Privacy Policy, or to submit a request relating to your personal data, please contact our support team at [email protected] or through the in-platform support channels. Additional information is also available in the Frequently Asked Questions our platform. You may also review Terms & Conditions platform for more information on user rights and responsibilities.
Still Have Questions About Your Privacy?
The bolaking support team is on hand to assist with any questions about your account, personal data, or platform security. Visit our FAQ section for quick answers.